Decode London Limited reserves the right to cancel or refuse to accept an order due to erroneous information being entered on the website, or any technical errors which may affect prices or information given on the website. 


Delivery and transport

Delivery dates acknowledged by Decode are non-binding estimates only, based upon the best available information concerning current lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer).

Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Decode in writing within three days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. Please see our Delivery & Returns page for further information. 


All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to Decode within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the goods and acceptance of the quality.

Decode may not accept claims for damage resulting from storage by the customer or storage by Decode on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. 

Returns Policy

Goods may only be returned after an agreement, in writing between Decode and the buyer.

Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery.

Returns are at customers' own expense and risk, we advise you use an insured, signed for service.

All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.

Returns should be packaged carefully and returned to: DECODE WAREHOUSE, Unit 6-9 Fairways Business Park, Lammas Road, London, E10 8QB, United Kingdom

Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage. 

Damaged or Faulty Items

We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact sales@decode.london as soon as possible so that we can resolve it for you promptly.  


We reserve the right to amend prices at any time. It may be necessary to change prices up or down, this also includes any change to the rate of VAT. Any change in price will be confirmed to you when ordering. 

Terms of Payment

All prices are based on full payment upon receipt of invoice unless otherwise stated in writing by Decode. If the goods are received in an incomplete state, require adjustment or repairs, payment in full is still due on the due date. Decode will investigate immediately and take appropriate steps to resolve the situation.

Delay or default of payment: For account holders failure to settle your account within the agreed period will automatically change your account with us back to a Pro-forma basis. No further orders will be despatched until all amounts are settled in full. We reserve the right to terminate any trading agreements and will charge interest at 1.5% per month (variable) on all overdue accounts. 

Reservation of title

Decode remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Decode can, by registered letter, request the return of goods without losing any rights of suit. Further, Decode has the right to cancel orders by written notification. 


Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.  


Every effort is made to ensure that our website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account. Decode will not be liable for loss or damage which may occur if you fail to protect your password. 

Portrayal of Products

We endeavour to accurately depict our products. However, some slight variation may occur. Images should be used as a guide only. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users' screens. All measurements provided are to the nearest mm. 

Intellectual Property Rights

All rights, including copyright for this website, are owned or licenced to Decode London Limited. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Decode unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. Decode grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by the law of the United Kingdom. All rights reserved. 


The information contained on the Decode website (the "Service") is for general information purposes only. We make every effort to ensure that the information on the Decode website is current and correct, however, we cannot guarantee that the information will be accurate, current or complete at all times and assume no responsibility for errors or omissions in the contents on the Service.

In no event shall Decode be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract or negligence, arising out of or in connection with the use of the Service or the contents of the Service. Decode reserves the right to modify the contents of the Service and terms and Conditions without prior notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information. Decode does not warrant that the website is free of viruses or other harmful components.