Return of Goods Policy / Refunds

Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery. This excludes goods that are "made-to-order" i.e bespoke finishes.

Returns are at customers' own expenses. We advise you use an insured, signed for service.

All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.

Damaged / Faulty Items

We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please either use the below contact form or email sales@decode.london as soon as possible so we can promptly resolve it, remembering to also quote your order number.

International returns (Products sold outside of the EU)

We can only repair/replace items that have been damaged in transit if we are notified within 72 hours of them being delivered. 

Please either use the below contact form or email sales@decode.london and remember to include your order number.